Privacy Policy

1. Introduction
Lumitek ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights regarding that information when you visit our website (the "Site").
By using our Site, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect
We may collect and process the following types of personal information:
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A. Information You Provide to Us
- Contact Information: Name, email address, phone number, and shipping/billing address.
- Account Information: Username, password, and profile details.
- Transaction Information: Purchase history, payment details (processed by third-party payment providers), and order details.
- Communication Data: Messages sent via contact forms, emails, or interactions with us.
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B. Information Collected Automatically
- Device Information: IP address, geographic location, browser type, operating system, and device details.
- Website Usage Data: Pages visited, visit duration, referral sources, navigation paths.
- Cookies and Tracking Data: Behavioral metrics, heatmaps, and session replays using tools like Microsoft Clarity and Google Analytics.

C. Information from Third Parties
- Advertising & Analytics Partners: Data from services like Google Analytics, Microsoft Clarity, and advertising platforms.
- Social Media Platforms: Information shared via interactions with our social media profiles.

3. How We Use Your Information
We use the information collected for the following purposes:
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- Service Operations: Managing accounts, processing transactions, and customer service.
- Website Optimization: Enhancing website performance, personalization, and security.
- Marketing & Advertising: Sending newsletters, promotional content, and targeted ads (with consent).
- Legal Compliance & Security: Fraud prevention, regulatory compliance, and enforcing agreements.
- Statistical Analysis: Analyzing usage trends and improving services.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

4. How We Share Your Information
We may share your data with:
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- Service Providers: Website hosting, payment processors, analytics, and marketing vendors.
- Legal Authorities: If required by law or to protect our legal rights.
- Business Transfers: In case of mergers, acquisitions, or business sales.
- Advertising Partners: To deliver targeted advertising through cookies and tracking technologies.
- Aggregated Data: Non-identifiable analytics shared for research or improvement purposes.

5. Data Retention
We retain personal information only as long as necessary for:
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- Compliance with legal and regulatory obligations.
- Business operations and security needs.
- Service provision and user account maintenance.
- Users may request data deletion by contacting us at info@lumi-tek.com.

6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:

- Improve website functionality and user experience.
- Analyze site traffic and user behavior.
- Enable targeted advertising.

You can manage or disable cookies in your browser settings. Disabling cookies may impact site performance.

7. International Data Transfers
Your personal data may be processed or stored in countries outside your residence, which may not provide the same level of data protection. By using our services, you consent to such transfers.

8. Data Security
We implement security measures to protect personal data, including:

- Secure servers, firewalls, and encryption.
- Access controls and regular security monitoring.

Despite these efforts, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. User Rights & Choices
You have the right to:

- Access Your Data: Request details on the personal data we store about you.
- Correct Your Data: Update inaccurate or incomplete information.
- Delete Your Data: Request data removal, subject to legal and operational limitations.
- Withdraw Consent: Opt out of marketing communications at any time.
- Restrict Processing: Limit data usage in certain circumstances.

To exercise these rights, contact us at info@lumi-tek.com.

10. Third-Party Links & External Websites
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices. Users should review third-party privacy policies before providing personal information.

11. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page, and where applicable, we will notify users via email or website notifications. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Information
For any questions regarding this Privacy Policy or your personal data, contact us at: Email: info@lumi-tek.com.

13. Specific Disclosures & Additional Provisions
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- Financial Transactions: We do not store or process credit card details; payments are handled by third-party processors.
- Automated Data Processing: Some data processing is conducted through automated means, including behavioral analysis and profiling.
- Cookies & Advertising Technologies: Our partners may use cookies and tracking technologies to serve personalized advertisements. You can adjust cookie settings via your browser.
- Legal Obligations & Law Enforcement Requests: We comply with all lawful requests for user data where required by authorities.
- Social Media Data Collection: If you engage with our social media accounts, we may collect publicly available information from those platforms.
- Data Subject Requests: Users in certain jurisdictions may have additional rights under GDPR, CCPA, or equivalent regulations.