Lumitek Terms and Conditions
Effective Date: 14/03/2025
Last Revised: 14/03/2025

Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Lumitek" refers to the business providing additive manufacturing services as described herein.
• "Customer" means any individual or entity that accesses or uses Lumitek’s website, services, or products.
• "Services" include all professional additive manufacturing services offered by Lumitek, such as SLA 3D printing, FDM 3D printing, prototyping, small-batch production, end-use part production, post-processing, finishing services, and consulting/training in additive manufacturing.
• "Designs" refer to any drawings, files, or technical documentation submitted by the Customer for production.
• "Order" means any request placed by the Customer for services or products through the website, email, or direct contact.
• "Force Majeure" means any event beyond the reasonable control of Lumitek including, but not limited to, natural disasters, acts of war, or governmental restrictions.

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1. Introduction

These Terms and Conditions ("T&Cs") govern your use of our website, services, and products. By accessing or using our website and services, you agree to be bound by these T&Cs. If you do not agree to these T&Cs, you may not use our services.

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2. Services Offered

Lumitek provides professional additive manufacturing services, including but not limited to:

• Stereolithography (SLA) 3D printing
• Fused Deposition Modeling (FDM) 3D printing
• Prototyping, small-batch, and end-use part production
• Post-processing and finishing services
• Consulting and training in additive manufacturing

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3. Use of the Website

3.1. The website serves as a platform for Customers to place orders, access product/service information, and engage with Lumitek.

3.2. By using the website, you agree not to:

• Engage in illegal activities.
• Attempt unauthorized access to the website or its systems.
• Use automated tools to scrape data.
• Disrupt website operations.
• Misrepresent information while making purchases.

3.3. The website is provided "as is." Lumitek does not guarantee uninterrupted access or security from technical issues or breaches.

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4. Orders and Payment

4.1. Order Placement:
Orders for services and products may be placed through our website, email, or direct contact. All orders are subject to acceptance and availability. Confirmation of an order may be communicated via email or another agreed medium.

4.2. Payment Terms:
Payments must be made at the time of order placement unless otherwise agreed in writing. We accept credit/debit cards, bank transfers, and third-party payment gateways. Any recurring or subscription-based billing arrangements will be clearly communicated in a separate agreement.

4.3. Pricing:
Prices are listed in ILS (Israeli New Shekel) and are subject to change without prior notice. Unless stated otherwise, prices do not include taxes and shipping.

4.4. Quote Policy:

• Quotes cannot be split into individual items or adjusted for quantity changes.
• Prices do not include shipping, sales tax, or additional services (such as insert installations, finishing, coloring, dimension reports, etc.) unless explicitly stated in the quote.
• Any disputes regarding quotes will be managed in accordance with the dispute resolution clause below.

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5. Production, Delivery, and Shipping

5.1. Production:
Estimated production times are provided at the time of order placement but may vary based on complexity and quantity. Production is deemed to have begun once final design approval is provided by the Customer. After production has commenced, orders cannot be canceled, modified, or refunded.

5.2. Delivery:
Lumitek aims to deliver orders within estimated timeframes but is not liable for delays caused by shipping carriers, customs, or Force Majeure events. In cases of significant shipping errors or delays, Lumitek will work with the Customer to seek a resolution.

5.3. Shipping:
Customers are responsible for shipping fees, customs duties, and taxes. Shipping methods and costs will be displayed at checkout.

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6. Returns, Refunds, and Tolerances

6.1. Final Sale:
Due to the custom nature of 3D printing, all sales are final. Returns and refunds are only accepted if the part is defective or not as described.

6.2. Tolerances and Accuracy:

• MJF: Z: ±0.5% (minimum ±0.5 mm); X/Y: ±0.3% (minimum ±0.3 mm)
• SLA: Accuracy: ±0.2% (with a lower limit of ±0.2 mm)
• FDM: Z: ±0.5% (minimum ±0.5 mm); X/Y: ±0.3% (minimum ±0.3 mm)

6.3. Assembly Considerations:

• Customers must notify Lumitek if parts are intended for post-printing assembly.
• Customers should provide a technical drawing or assembly file to ensure optimal quality.

6.4. Product Compatibility:
Lumitek is not responsible for compatibility or part fitment issues. Customers are responsible for verifying insert hole diameters and ensuring proper wall thickness (minimum 1mm) to prevent damages.

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7. Ownership, Intellectual Property, and Legal Responsibility

7.1. Ownership of Designs and Parts:

• Customers retain ownership of designs submitted for production.
• Finalized parts become the Customer’s property upon full payment.

7.2. Intellectual Property Rights:

• Customers must confirm they have all necessary rights, licenses, and permissions for the designs submitted.
• Lumitek does not verify the legality of designs provided by Customers and is not responsible for any infringement claims.

7.3. Indemnification:
The Customer agrees to indemnify and hold Lumitek harmless from any claims, damages, or legal actions arising from intellectual property infringement, defective parts, or damages caused by the use of the manufactured product. Lumitek is not liable for any injuries, property damage, or business losses resulting from the use of printed parts.

7.4. Assignment:
Neither party may assign its rights or obligations under these T&Cs without prior written consent from the other party.

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8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information, including designs, business strategies, and other sensitive data. Confidential information should be handled with appropriate security measures and shall not be disclosed to any third party except as required by law.

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9. Limitation of Liability

9.1. Liability Cap:
Lumitek’s liability is strictly limited to the value of the product or service provided.

9.2. Exclusions:
Lumitek is not responsible for damages resulting from:

• Misuse of products
• Unauthorized modifications
• Shipping delays or customs issues
• Intellectual property disputes regarding designs provided by Customers

9.3. No Waiver:
Failure to enforce any provision of these T&Cs shall not constitute a waiver of Lumitek’s right to enforce such provision in the future.

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10. Force Majeure

10.1. Definition and Notification:
Lumitek is not liable for any failure to fulfill obligations due to Force Majeure events, including natural disasters, war, or governmental actions. Lumitek will notify Customers promptly of any such events and discuss possible solutions such as delayed delivery or refunds.

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11. Use of Third-Party Services

11.1. Subcontracting:
Lumitek may subcontract services as necessary while ensuring quality standards are maintained.

11.2. Third-Party Providers:
Transactions handled by third-party payment providers are subject to their own terms and policies. Lumitek is not responsible for any fees or issues arising from these third-party services.

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12. Customer Obligations

12.1. Accurate Information:
Customers must provide accurate and complete information during order placement, including specifications and shipping details.

12.2. Compliance:
Customers are responsible for ensuring that the use of the ordered products complies with all applicable local and international laws.

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13. Dispute Resolution

13.1. Amicable Resolution:
Both parties agree to attempt to resolve disputes amicably before initiating legal action.

13.2. Pre-Litigation Requirements:
Where applicable, disputes may be subject to mediation or arbitration prior to court proceedings.

13.3. Jurisdiction:
Any disputes will be settled under the laws of Israel, with Tel Aviv courts having exclusive jurisdiction.

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14. Termination of Service

14.1. Grounds for Termination:
Lumitek reserves the right to terminate services in cases of fraud, breach of these T&Cs, or other violations.

14.2. Outstanding Payments:
Upon termination, any outstanding payments become immediately due.

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15. Governing Law

These T&Cs are governed by the laws of Israel.

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16. Changes to Terms and Conditions

Lumitek may update these T&Cs at any time. Customers are encouraged to review them periodically. Continued use of the services constitutes acceptance of any modifications.

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17. Notices

Any notices required or permitted under these T&Cs shall be given in writing via email or postal mail to the addresses provided by either party. Notices are deemed delivered upon receipt.

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18. Severability

If any provision of these T&Cs is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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19. Contact Information

For any inquiries regarding these T&Cs, please contact us at:
Email: info@lumi-tek.com
Phone: +972553188604

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